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© 2017 Prime Time Tennis Academy LLC

Cancellation Policy

 

  • We will send you an email or text using "RainedOut." You must sign up to receive class weather cancellations! 

   

     To sign up, please go to the following link:

     https://www.rainedout.net/team_page.php?a=bcf97ddf56f4178bb54c

     1. Type in email address or 7-digit phone number.

     2. Read and confirm the terms of service.

     3. Type in your activation code (sent to your email or phone).

  • There are no refunds or make-ups for students that cannot attend a class.

  • All cancellations for weather and holidays will be refunded at the end of  the session

  • Stripe processing fees (3.3%+$0.55) will not be refunded for student withdrawals/cancellations prior to the start of the session.

 

Group/Private Lesson Rain Refund Policy

  • 1 hour lessons will receive a full refund if it rains within the first 20 minutes of class.

  • 1 hour lessons will receive a 50% refund if it rains 20-45 minutes in to the lesson.

  • 1 hour lessons will not receive a refund after 45 minutes of class.

  • 1.5 hour lessons will receive a full refund if it rains within the first 20 minutes of class.

  • 1.5 hour lessons will receive a 50% refund if it rains 20-1 hour and 10 minutes of class.

  • 1.5 hour lessons will not receive a refund after 1 hour and 10 minutes of class.

Private/Hitting Lesson Cancellation Policy

Cancellations less than 24 hours will be charged a $30 cancellation fee. This is a standard policy at many tennis clubs since that time is specifically reserved for you and to respect your instructors time.

Tennis Camp Cancellation & Refund Policy

  • Registrations cancelled 14 days before the start date will be refunded 100% of the registration fee.

  • Registrations cancelled no less than 7 days before the start date will be refunded 50% of the registration fee.  Waitlist permitting, a    refund may be issued.

  • Registrations cancelled within 7 days before the start date will not be refunded the registration fee. Waitlist permitting, a refund may be issued.

 A full daily refund will be issued for less than 45 minutes of camp (9:45am).

 A 50% daily refund will be issued for less than 2 hours and 30 minutes of camp (11:30 am).

 No refund will be issued over 2 hours and 30 minutes of camp. These refunds will be enacted if more     than one day of camp is affected by the weather.

Please be sure to pick up your child promptly after camp. In case of inclement weather, your child will be with instructors at the Nature Center patio or under the bridge if space is problematic.